FREQUENTLY ASKED QUESTIONS


GENERAL INFORMATION

In how many languages can I browse?

BABYDAYS is available in three languages: English, Spanish and Russian.


Is it safe to buy from HAPPYBABYDAYS.com?

Yes, it is. You can shop without worrying, as we dedicate a lot of effort to have all the necessary resources in order to guarantee the protection of your purchase information and personal data.


Can I recover my password if I forget it?

Yes, you can request the recovery of your forgotten password by accessing the "Recover my password" section. When your request has been processed you will receive an e­mail with the instructions to follow in order to reset your password.


Can I receive periodic information in my e­mail on the latest BABYDAYS news and offers?

Yes, by subscribing to the HAPPYBABYDAYS.com newsletter, you can receive, information on the latest news, as well as BABYDAYS offers.



HOW TO BUY FROM HAPPYBABYDAYS.com

Will I receive the same product that I see in the photo?

Yes, except in the case where a certain item has been produced following hand­crafted processes which could produce minimal differences.


How can I be sure whether I have placed my order properly?

Once you’ve placed your order you will receive an order confirmation email. Should you not receive it please contact our Customer Service Department at info@happybabydays.com.


Can I request a gift wrapping for my order?

Yes you can, you just have to check  the “gift” box in your Cart. For more information please refer to the “Gifts” section of the site.


Can I find out the status of my order?

Yes, by accessing the Orders Placed section in your account, you can find out the status of your order at any time. If you placed your order using the Guest option, you can track your order via the link provided in the confirmation e-mail we sent you.


Can I remove articles from my shopping basket?

Yes, you can remove any article(s) that you do not want from your shopping basket providing your order has not been processed.


Can I cancel my order?

Yes, you can cancel your order if the order’s status permits you to do it. In order to do so please, go to the “Orders Placed” section when logged in to your account. If you are not a registered user please use the “Order Information” link from the order confirmation email and then press “Cancel” button. You can also contact our Customer Service Department at 937023209 or by email to info@happybabydays.com.


Are articles with the "Sold out" indication replenished?

If an article is sold out we will try to replenish it as soon as possible. If there is no stock we will remove it from the website.